Job Description

Join Us in Making a Difference:

At Sibanye-Stillwater Reldan, we believe that every individual has the power to create positive change. By joining our team, you'll be part of a dynamic community dedicated to making a meaningful impact on the world around us. Together, we can turn vision into action and drive real, lasting change.

Join Sibanye-Stillwater Reldan Company, where environmental focus drives excellence! At SSW Reldan, we're dedicated to leading the charge towards a greener, more responsible world. Our commitment to environmental sustainability is unwavering, with a focus on ESG initiatives to reduce carbon footprint, promote circular economy principles, and uphold corporate responsibility standards. We actively develop and implement cutting-edge strategies to tackle environmental challenges, shaping a future we can all be proud of. Join our dynamic community and be part of a team making a real, lasting difference. With values including ITAR regulation, NAID certification for data security, and a Silver LEED facility, SSW Reldan offers a rewarding journey where passion meets purpose. Apply now and help us create a brighter, more sustainable future!

Apply Now:

If you're ready to be part of a team that's making a difference, this is the place for you! Come join us and be a catalyst for positive change. Together, let's create a brighter, more sustainable future.

Position Summary:

The Customer Success Specialist plays a crucial role in shaping our customers' first impressions. In this dynamic position, you will manage and enhance the customer's experience from start to finish—covering aspects such as delivery, settlement, and payment, along with diligent follow-up. This organized and fast-paced role requires a candidate who excels in service delivery and possesses a proactive, can-do attitude, ensuring satisfaction and efficiency for both internal and external customers.

Working Hours: 8:30 AM - 5:00 PM

Key Responsibilities:

• The Customer Success Specialist is pivotal in building professional relationships with clients and managing their business needs. This includes trading, scheduling, purchasing, pricing activities, balance management, and collections. Responsibilities extend to managing all metal trades through the bank's portal, which encompasses initiating transfers, sales, and limit orders. The specialist will also prepare and manage outgoing shipments via UPS or FedEx, and accurately input transaction data and customer communications into our proprietary ERP system and CRM.
• Candidates must possess a strong understanding of basic accounting principles, with a keen mathematical and problem-solving aptitude. Preparatory work involves the aggregation, organization, and quality control review of scheduled transactions, including analysis of settlements against historical and market trends. The role requires strict adherence to company policies and procedures, effective interdepartmental collaboration, and a proactive approach to seeking information through inquiry.
• Audit daily account activities to ensure balance accuracy, manage deadlines effectively, and ensure timely follow-through on all account items.
• Manage and update shared spreadsheets and inboxes.
• Communicate effectively with all departments both internally and externally.
• Support the Front Desk Coordinator by serving as a backup during absences, lunch breaks, and other intervals.
• Additionally, the specialist will perform other related duties as assigned by the supervisor.

Qualifications:

• Bachelor’s degree in business or a related field is preferred but not mandatory.
• 2 to 5 years of related experience in sales, service, and customer service roles is highly valued.
• Demonstrated proficiency in mathematical abilities.
• Excellent verbal and written communication skills.
• Tech-savvy, with strong competence in Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to thrive in a fast-paced environment, meet deadlines, and effectively multitask.
• Self-motivated with a positive outlook, excellent time management, and robust organizational skills.
• High attention to detail and commitment to accuracy.
• Strong analytical and problem-solving skills.

Equal Opportunity Employer:

SSW Reldan is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. We strive to create a diverse and inclusive workplace where everyone feels valued, respected, and empowered to contribute to our mission of environmental stewardship and sustainability.

Benefits Overview:

At SSW Reldan, we value our employees and strive to offer comprehensive benefits to support their well-being and success. Our benefits package includes:

Medical, dental, and vision insurance available starting on the 1st of the month following 30 days of employment.

401(k) retirement plan with company match available on the 1st of the month following 6 months of employment.

Generous vacation policy of 10 days per year, along with 5 days of paid time off (PTO).

Holiday pay, including an additional two floating holidays and two community days to celebrate and contribute to our local community.

Company-paid safety boots are provided twice a year to ensure the safety and comfort of our employees.

Enjoy company-sponsored lunches every other Thursday, fostering team camaraderie and collaboration.

At SSW Reldan, we're committed to providing a supportive and rewarding work environment where our employees can thrive both personally and professionally.

Important Note: All positions at SSW Reldan require onsite presence, and there is no availability for other arrangements. We believe in the power of collaboration and in-person interaction to drive our mission forward effectively. Thank you for your understanding.

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