Night Auditor (Cruise Ships) Job at Hermes Recruitment, Miami, FL

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  • Hermes Recruitment
  • Miami, FL

Job Description

Manages the reception area during the night, prepares daily closing reports and carries out day-to-day administrative work, including answering the phone. Maintains safety and quietness in guest areas and is familiar with safety and security.

Responsibilities

  • Posts room charges and taxes to guest accounts
  • Processes guest charges voucher and credit card vouchers
  • Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
  • To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system
  • Prints and files reservations for the next business day
  • Verifies all account postings and balances
  • Verifies that room rates are correct and posts those rates to guest accounts
  • Is able to function as a front desk agent especially in terms of check-in and check-out procedures
  • Tracks room revenues, occupancy percentages, and other front office statistics
  • Prepares a summary of cash, check, and credit card activities
  • Summarizes results of operations for management
  • Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information
  • Follow the end of day checklist
  • Must have complete knowledge of emergency procedures
  • Balance the day’s charges, making corrections as necessary
  • Performs wake-up calls
  • Understand the principles of auditing, balancing, and closing out accounts
  • Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
  • Perform nightly balancing of in-room video and long-distance telephone services

Requirements

  • Fluently spoken English
  • Previous experience in a similar role
  • Hospitality degree will be considered an advantage
  • Pleasant and communicative character
  • Professional attitude and appearance
  • Reliability and hard work
  • Great team spirit

Benefits

  • Seasonal or permanent employment
  • Competitive salary and bonuses
  • Accommodation and meals
  • Health insurance
  • Flight tickets

Job Tags

Permanent employment, Contract work, Seasonal work, Long distance, Night shift,

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