Service Desk Manager Job at Rishabh RPO, Rockville, MD

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  • Rishabh RPO
  • Rockville, MD

Job Description

Title: Service Desk Manager

Location: Rockville, MD

Duration: 5 Years

Key Responsibilities:

  • Manage service desk operations, including incident management and escalations.
  • Develop and maintain SOPs and knowledge base articles.
  • Monitor service levels and ensure compliance with SLAs.
  • Provide coaching and training for service desk staff.

Qualifications:

  • ITIL Foundation and HDI Service Manager Certifications.
  • Experience managing a multi-tier service desk environment.

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