Job Description

Program Overview

About The Role

Peraton is seeking a Tier I and II Representative. This position will perform the following duties (but not limited too):

• Provides Tier I and II technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutions.
• Provides expertise to solve first and second tier technical support issues for end-users of the organization's products and services. Uses automated information systems to analyze routine situations.
• Reviews incoming requests, both computer generated and verbal, sorts, codes and may prioritize for proper action.
• Resolves problems or contacts more senior technical support as necessary.
• Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
• Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
• Maintains network diagrams and circuit records.
• Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming.
• Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.

Qualifications

Required Qualifications :

• High School level reading, writing, and analytical skills; Minimum of 1 year
• Must be a U.S Citizen
• Able to obtain Public Trust Clearance
• Experience with network problem resolution
• Experience with Tier 1 and Tier II functions

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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