Job Description

Property/Training Manager Opportunity

Job Summary:

West Coast Self-Storage has a rare opportunity. We are looking for a full-time Property/Training Manager. You will manage day-to-day store operations and achieve store performance objectives at an individual location. In addition, the Training Manager role will support a team of stores which will include new hire training, creating, and managing the work schedules, assisting in team sales skill development, and interviewing as part of the recruitment process. Decisions and actions are based upon our commitment to high standards of customer service and an environment of accomplishment, pride, and well-being for our Team Members.

Benefits:

• monthly & quarterly bonus potential
• Mileage reimbursement
• Phone stipend
• Medical, Dental, Vision insurance
• Paid Sick and Vacation
• 401(k)/Roth with matching funds
• Annual Profit Sharing
• Employee Discount
• Referral Program
• On the Job Training
• Promotion opportunities!

Day to Day:

Property Manager:

• Provide exceptional customer service including assessing customers’ storage needs (in person, phone and web inquiries)
• Creating store plans to hit budget monthly and annually
• Web pricing and discount management
• Ensure property is maintained to West Coast’s Clean & Operational standards, e.g., cleaning vacated units, sweeping, mopping, and changing light bulbs
• Manage Vendors and Cap Ex projects
• Drive auction process
• Show available units and guide customers through the leasing process
• Manage, audit and balance cash drawer and petty cash

Training:

• 15 Day Packet: Train new hires in correlation with packet, upon completion send to HR for their personnel file
• LMS: All new hire compliance training completed within the 15-day requirement
• Phone Shops: Listen and score calls monthly for team members
• Phone Shops: Provide feedback to team members within the same month as phone shop occurred
• Phone Shops: Track team member grades in tracker by end of month
• MESH Learning: Utilize and follow through with MESH Learning Program

Recruiting:

• Working with the recruiting team to set up interviews
• Interviews: May be asked to conduct 2nd interviews with candidates and provide feedback to District Manager

Requirements:

• Valid driver's license and reliable transportation (required)
• Retail Sales, Cash Management, and Customer Service experience
• Ability to self-manage while working independently to achieve team and company objectives
• Ability to work weekends and some holidays (required)
• Basic computer skills and working knowledge MS Office products

To learn more about West Coast Self Storage Group, please visit our website at https://www.westcoastselfstorage.com/about-us/careers/

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION:

West Coast Self-Storage Group (WCSS) is committed to equal opportunity for all employees and applicants. WCSS does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state or federal law.

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.

West Coast Self-Storage Group is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

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