This is a remote position.
What to Expect
• Assist members:
o With transportation to and from appointments
o Ensure those waiting for a ride receive transportation
o In resolving issues with previous appointments
o With a transportation recovery where a scheduled trip has failed
o With benefits eligibility
• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.
• Navigate through multiple client systems by utilizing function keys to ensure accurate processing of ride transportation.
• Collaborating with various departments within Non-Emergency Transportation Provider to effectively address and resolve transportation and eligibility issues.
Capabilities of Top-Performing Agents
• Familiarity and or proficiency with the use of Function Keys is recommended. Certification in this skill will be provided.
• Exhibit outstanding problem-solving capabilities while providing knowledgeable and friendly customer service.
• Display patience, empathy, ability to manage stress, and ability to work under pressure.
• Demonstrate excellent writing and verbal communication.
Please click this link for the Basic PC Requirements Computer Specifications
Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.
...At Kickstart Accounting, Inc. , we help women entrepreneurs feel empowered and in control of their finances. We're not just bookkeepers we're partners in our clients' success stories. We're hiring a Bookkeeper who will serve as the steady, supportive presence...
...to enterprise-level organizations, and were always experimenting with better ways to design, build, and deploy modern web solutions. Were looking for a WordPress Developer Intern whos ready to roll up their sleeves, learn fast, and make real contributions from day...
Registered Nurse (RN)Location: Stockbridge, GAUnit: TelemetryNight 3x12-Hour (19:00 - 07:00)Starts: 11/13/2023Duration: 13 WeeksWeekly Stipend will be qualified if lived 50 miles from the locationWeekend: Yes ( Every other)Floating: To like units within...
...health care services to our Veterans at the Medical Disability Examinations ( MDE) facility in Fresno, CA . We are hiring a Clinical Psychologist to join our team of talented medical professionals to conduct a one-time, non-treatment Veteran Disability Exam in Fresno,...
...looking for a full-time, on-site, detail-oriented and proactive Dispatcher to coordinate our daily operations and keep our team of... ...k) with Company Matching ~ Paid Holidays & PTO ~ Paid Job Trainings & Continued Education ~ Health Savings Account (HSA)~ Life...